Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here, or email us at hi@miniblox.akramwebdev.com
Safety Information
Do your magnetic blocks comply with Australian safety standards?
As parents of four children under 12 ourselves, we know firsthand that nothing is more important than your child’s well-being. When we started MiniBlox, our absolute top priority was ensuring that our magnetic blocks were something we would completely trust in the hands of our own kids.
Magnetic toys require uncompromising quality and careful design. We are proud to state that all MiniBlox products rigorously meet the mandatory safety standards set by the Australian Competition and Consumer Commission (ACCC). Our blocks are securely constructed to keep the magnets safely enclosed, allowing your little ones to build, create, and explore with complete peace of mind.
We wouldn’t promote anything we wouldn’t let our own kids play with. Safety is, and always will be, built into every block.
Australia has strict standards for toys containing magnets, as set out by the Australian Competition and Consumer Commission (ACCC).
Rest assured that our range of magnetic blocks and magnetic tiles meet and comply with the mandatory standards set by the ACCC – we have the required certification.
Our magnetic blocks have been tested to comply with the following standards:
- Australian and New Zealand standard AS/NZS ISO 8124.1:2023
- European standard EN 71-1:2014+A1:2018
- US standard ASTM F963 – 17
What ages are your products suitable for?
We recommended our magnetic blocks and magnetic tiles for children ages 4 and up.
Our jelly blocks would be more suitable for children younger than 4.
We encourage all parents and caregivers to be active partners in safety. Please actively supervise your little builders and make it a habit to regularly inspect their toys for signs of heavy wear and tear.
Please do not allow children to use broken, cracked, or damaged items. If any product becomes compromised, remove it from the play area and discard it immediately to prevent potential hazards.
How do I ensure my kids are safe around magnetic blocks?
To mitigate chances of your children being exposed to any such risk of coming into contact or swallowing harmful toy components – please stay away from low quality marketplaces and vendors selling poor quality, cheap, and non-compliant toys.
For peace of mind, only buy from trusted and compliant local businesses.
While we design and rigorously test our blocks to meet strict ACCC standards, keeping playtime safe is a team effort. We encourage all parents and caregivers to be active partners in safety. Please actively supervise your children and make it a habit to regularly inspect their toys for signs of heavy wear and tear.
Please do not allow children to use broken, cracked, or damaged items. If any product becomes compromised, remove it from the play area and discard it immediately to prevent potential hazards.
General Questions
Where are you located?
Our MiniBlox HQ is located in Melbourne, VIC. Your MiniBlox products start their journey to you from our warehouses locally or internationally, depending on where stock is currently available.
*Please note: Our MiniBlox HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.
Are you stocked in any stores anywhere?
Yes, we are! You can find us in select stores across Australia. Please see the list of our Retail Partners here.
Can I send an order as a gift?
Have a special someone you’re buying for? You can ship any MiniBlox product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus, we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!
Shipping & Delivery
How does shipping and delivery work?
So you’ve made an order? Welcome to the MiniBlox family!
Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.
Your products will be sent via various delivery partners, and then they should be safely in your patiently waiting hands within 3-10 business days**.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
Although we require a signature on delivery, this is at the discretion of the delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home.
*Please note: We send via signature required post to ensure safe delivery – if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck – it’s ready to go!
How much do I pay for shipping?
We offer Priority Delivery at:
$9.95 for orders under AUD$70
$12.95 for orders between AUD$70 – AUD$149.
Enjoy FREE Priority Delivery on all orders over AUD $149.
For your convenience, we also provide Express Shipping (sent via Australia Post) for a flat rate of $21.90. Express shipping should arrive within 2-4 business days.
When will my order arrive?
You can expect your order to arrive within 3-10 business days* from the day you place it.
*Please note: Although our delivery partners quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
Where are the items shipped from?
All of our products are packed and shipped from our Melbourne HQ.
We do our best to keep everything in stock, but if a product temporarily sells out, we’ll have it shipped directly to you from our overseas manufacturer so you don’t have to wait.
How do I track my order?
Yay, time to celebrate – your order is on its way! After we pass your order to the delivery partners, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the tracking site so you can follow the live tracking updates!
Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).
Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? Although our delivery partners quote us 3-10 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with the delivery company.
Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
If your order has been shipped, don’t panic! You can still redirect it via the tracking link we provide on your shipping confirmation email.
*Please note: We can only send your order to the address you provide on your order – if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Do you ship internationally?
At this time, we only deliver our products to customers in Australia.
Are there any customs/import fees?
NDIS
Can I make a claim through the NDIS?
While we are not yet a registered NDIS provider, many Plan-Managed and Self-Managed NDIS participants have successfully made claims with the NDIS for our products.
Option 1: Purchase Now & Claim Later
1. Add items to your cart and process order as normal.
2. Reply to your order confirmation email with the NDIS participant name and number.
3. We’ll send through a tax invoice that you can send onto your Plan Manager.
Option 2: Proforma Invoice & Pay Later
1. Send us an email and list the following:
– Items you’d like to purchase
– NDIS participant name and number
– Your email address
– Your Plan Manager’s email address
– Physical delivery address & phone number
2. We’ll organise a tax invoice and order link and send it through to both you and your Plan Manager.
3. We will then ship your items once we’ve received payment.
PLEASE NOTE:
It all depends on whether what you are purchasing aligns with your current NDIS plan goals and is considered reasonable and necessary. If you’re not sure, we’d recommend checking with your plan first. Unfortunately, we cannot take responsibility for items being unclaimable post purchase.
Returns & Exchanges
Do you have a returns policy?
Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 30-day risk free trial of our products, during which you can return them at any time.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
How long do I have to return the products?
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Can I return my order for a refund?
Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30 days.
Please send us an email at hi@miniblox.akramwebdev.com to start the return process.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.
**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
How do I return an item?
1. Contact our customer service team at hi@miniblox.akramwebdev.com or through the contact form to request a return authorization and instructions.
2. Carefully package your item to prevent damage during return shipping.
3. Ship the item back to us using a carrier of your choice.
Do I have to pay for returns?
Unless shipping was paid for when making the order, customers are responsible for covering the cost of return shipping.
We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.
How long does it take for my return/exchange to be processed?
We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
How long does it take for my refund to be processed?
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. PayPal) directly.
Payment
How secure is your payment?
All jokes aside – your privacy and security is our highest priority. We use WooPayments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer PayPal, Google Pay, Apple Pay and AfterPay too!
Can you make invoice purchases?
1. Desired products and quantity
2. Name of organization/business/company
3. Delivery address
Do you have payment plan options?
We certainly do! At the current time, you can pay with AfterPay or PayPal Pay in 4. We are working on getting more payment options on board!
How do I use a discount code?
Simply head to the checkout, and click on the link that says ‘Have a promo code? Click here’ and enter your promo code – make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. Discount codes are not applicable for products in the “Bundle & Save” category – these products are already priced with an additional discount. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
You can also email us at hi@miniblox.akramwebdev.com.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
You can contact us here, or email us at hi@miniblox.akramwebdev.com.
This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your MiniBlox stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.